search cancel

Layer 7 Policy Manager JAVA UI Stopped Responding on Windows 10 Machines

book

Article ID: 200191

calendar_today

Updated On:

Products

CA API Gateway API SECURITY CA API Gateway Precision API Monitoring Module for API Gateway (Layer 7) CA API Gateway Enterprise Service Manager (Layer 7) STARTER PACK-7 CA Microgateway

Issue/Introduction

In some of our windows 10 machines the layer 7 java ui ( 9.4 rc03) stop responding meaning double clicking it doesn't do anything after applying a patch recently. 

We tried to re-install the policy manager but the issue persists. 

Cause

Caused due to Windows Defender anti-virus settings. Windows Defender is an antivirus software that's included in Windows and can help protect your device from viruses and other malware and threats.

Environment

Release : 9.4

Component : API GATEWAY

Resolution

1. Go to Windows defender security center

2. App & Browser Control

3. Exploit Protection

4. Program Setting

5. Remove all overrides from java/javaw