Spectrum alerts flashing in/out periodically

Products

• CA Spectrum
• CA eHealth

Issue/Introduction

Spectrum Alarms were appearing and disappearing from OneClick periodically. 

Environment

Release : 20.2

Component : Spectrum Alarm & Event Management

Cause

The following parameters in the .vnmrc file were causing the issue. 

max_pending_corba_client_notification=100000

orb_timeout=120

itc_request_timeout=120000

Resolution

10.4.2.1- Added required check in OC to prevent retry heartbeat at SS startup time 
So that OC only will retry heartbeat for network issues(heartbeat lost) later but not SS startup time

QA also verified same and confirmed the code changes made/improved.

Remove the following settings from the .vnmrc file resolved the issue. 

max_pending_corba_client_notification=100000

orb_timeout=120

itc_request_timeout=120000

 

Changes were also made in 10.4.2.1 that added a check in OC to prevent retry heartbeat at SS startup time 
so that OC only will retry heartbeat for network issues(heartbeat lost) later but not SS startup time