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Gantt Save is Slow

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Article ID: 200157

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

We currently have multiple user which are experiencing poor to no response when saving in the Clarity Gantt.

(Slowness / performance issues reported)

Environment

Release : All Supported Releases

Component : CA PPM SAAS PROJECT MANAGEMENT

Cause

This can be due to an issue on the Database

Resolution

SaaS Customers: Please contact Broadcom support for assistance

On Premise Customers: Have your DBA check for any issues on the Database including blocking sessions or an explain / execution plan that needs to be tuned due to a slow running query

Note: Generating a Clarity Action trace while reproducing the issue can help in determining if there are any slow running queries causing the issue (see steps to enable action trace at: Using Clarity Action Trace)