Peoplesoft agent does not start via Service Manager.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

The Peoplesoft agent does not start via Service Manager:

20200923/114145.344 - U00022017 Automic Service Manager Version '12.3.1+hf.2.build.1575884645947' ready.
20200923/114146.345 - U00022004 Starting process 'PEOPLESOFT_AGENT' ...
20200923/114146.345 - U00022005 ... with command line  'java -jar D:\Automic\12.3\Agents\Peoplesoft\bin\ucxjpsx.jar'.
20200923/114146.345 - U00022006 ... and start directory  'D:\Automic\12.3\Agents\Peoplesoft\bin'.
20200923/114146.346 - U00022008 Could not start process 'PEOPLESOFT_AGENT'. Error Code '2'.
20200923/114146.346 - The system cannot find the file specified.

 

Cause

Configuration.

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

JAVA_HOME was not set as environment variable.

The start command  can also be prefixed with the full path to the Java installation, i.e.:

C:\Program Files\Java\jdk1.8.0_221\bin\java -jar -Xrs -Xmx2048M ucxjpsx.jar

The start path itself is also not needed in the command.