Symdump CICS release 11 is not capturing a transaction dump for a U4039 abend in CICS?

Products

• SymDump for CICS
• SymDump Batch

Issue/Introduction

 

I am working on a problem with a product and the vendor is looking for the transaction dump to diagnose the issue.

+GSVC118W (Task) TRAN dump 4039 1/0015 Tran SXEX  2062 Program SXCOSRVT Term TX1 Userid OPR@TIBQ AbCode *

Why is this U4039 abend - dump not being captured by Symdump CICS release 11?

Environment

Z/OS 

CICS

Cause

The dump was for a C++ program and Symdump CICS does not support-capture dumps produced by  C++ programs.

Resolution

We set the Symdump CICS configuration parameter Message to operator to Y. This parameter writes Symdump CICS dump capture activity messages to the CICS log during dump capture.
Messages to operator: Y (Y,N)

We then recreated the U4039 abend and viewed the Symdump messages in the CICS LOG. We noticed message CASD6085  

CASD6085 SYMDUMP DOES NOT SUPPORT "C" LANGUAGE CAPTURE.

Reason: CA SymDump for CICS does not support capture or redisplay of transaction dumps for C language programs.

Action:
CA SymDump for CICS will not suppress the CICS transaction dump for a C program dump request. Format and review the CICS transaction dump to determine its cause. 

Since Symdump CICS was configured to write a CICS dump the the CICS dump datasets a standard CICS transaction dump was written to the CICS dump datasets.

Suppress transaction dumps: N (Y,N)

The client ran JCL to print out the the transaction dump from the CICS dump A dataset.