Jobs are not running with error message U00000003 TRUNCATED in WP log

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

When trying to start a workflow, jobs are not running with error message below in the  WP log.

 

8/5/2020 12:08:33 AM

U00000003 TRUNCATED

8/5/2020 12:08:33 AM

U00011801 Error in Server routine 'UCGENX_R', Server: 'BTAPROD#WP038' AE system: 'BTAPROD'

Cause

N/A

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

There's a known issue in which the commands  PUT_PROMPT_BUFFER and/or PUT_READ_BUFFER is/are taking more than 2 kilobytes which can cause the WP to crash. This issue has been fixed in the following AE versions:
 
Automation.Engine 12.3.0
Automation.Engine 12.1.5
Automation.Engine 12.2.3
Automation.Engine 12.0.9
Automation.Engine 12.0.8 HF2

If the version of the AE system is higher than the AE versions mentioned above and the same issue/error message still appears, please do the following:

-Enable the WP tracing with tcp/ip=2 and DB=3, leave it run for 5 minutes ;

-Disable the tracing

-Open a case and send us the two complete and zipped temp directories of the AE servers