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Index files are not being deleted automatically after upgrading Linux Enforce server to DLP 15.5


Article ID: 200148


Updated On:


Data Loss Prevention Enterprise Suite Data Loss Prevention Data Loss Prevention Core Package


Index files are not being deleted automatically, filling up the harddrive.

Index files are getting created with incorrect permissions 

For example:

-rw-r--r-- 1 protect protect 20 Jan 1 01:00 DataSource.1.1.100.rdx.0

The LocalHost log shows error, "Source: com.vontu.profiles.manager.InfoSourceIndexCreator Message: Cannot delete index file /var/Symantec/DataLossPrevention/ServerPlatformCommon/15.5/index/DataSource.1.1.100.rdx.0 Cause: access denied ("")


The Manager.policy file had two lines that were incorrect.

On lines 172 and 224, $SYMANTEC_DLP_SERVER_PLATFORM_COMMON_DATA_FILES_PATH$$ was used instead of the true path to ServerPlatform, /var/Symantec/DataLossPrevention/ServerPlatformCommon/15.5${/}-


Redhat Linux

Upgraded DLP 15.5


Correct both lines in the Manager.policy file.

permission "/var/Symantec/DataLossPrevention/ServerPlatformCommon/15.5${/}-", "read,write,delete";

Restart the SymantecDLPManager service.