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What are the changes to the integration steps for CA Service Desk r12.7 and Process Automation Manager (PAM - formerly ITPAM) 4.x compared to 3.1?


Article ID: 20012


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



The URLs to access the various Process Automation Manager pages have changed in the move from PAM 3.1 to 4.x and two of the examples in the Options Manager of CA Service Desk Manager are incorrect. This document outlines the correct URLs to use when specifying the PAM options in Options Manager


There are changes in the Service Desk Manager Process Automation Manager Workflow options for PAM 4.x . Below are the updated URL links:


http://<pam hostname>:8080/itpam/JNLPRequestProcessor?processType=startUI&roid=


http://<pam hostname>:8080/itpam?webPage=mytaskfilter&view=tasklist

The remaining options are the same as shown in the examples in Options Manager.

In PAM 4.x, after creating a Start Request Form, right-click on the Start Request Form and click on Properties. Here the "Tag" tab is replaced with the "Keywords" tab. In this tab, you can define keywords such as pcat, chgcat etc as shown in the following screenshot:

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Figure 1


Component: ARGIS


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