ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Incorrect categorization of a website by Site Review

book

Article ID: 200098

calendar_today

Updated On:

Products

Web Security Service - WSS

Issue/Introduction

Website xxx.yyy is incorrectly categorized on Web Security Service (WSS) Site Review page

Cause

Websites are categorized based on content and risk rating and a few other parameters. This process is automated and can go wrong rarely.

Sometimes, IPs associated with the website, are categorized under a category that it should not belong to.

Resolution

  • Verify the Website/URL in question with WebPulse Site Review Request
  • The resulting page will tell current category the website belongs to. At the same time, this page gives you option to fill the form and suggest better category.
  • Select filtering service as 'Blue Coat Web Security Service' and suggest two possible categories where you think the website fits.
  • Provide other details and your reasoning in the comments and submit for review.
  • The request will go to our GIN team and they might or might not make a change in 2-3 weeks. You will be notified via email you put in the review form.
Powered by Wolken Software