Broken image link on all Certification notification email

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

Hi,

We have configured email templates but the CA Identity Governance notification logo.png won't show properly on emails. We have tried to replace the logo too for rebranding, but it doesn't seem to be updated.

 

Environment

Release : 14.2, 14.3

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution

The images in notification emails are not embedded attachments in the email, they are pulled over the web from the governance system itself.

For the links to the images to work correctly and pull the images into the email youll have to update the Database Properties:

portalExternalLink.ticketQueueUrl
and 
portalExternalLink.homeUrl

Update 'localhost' to point to the URL of the governance server, for example:
http://<MachineName>:8082/eurekify/

That URL will need to be available from the end-users system so a good fully-qualified URL is recommended. 

Additional Information

Directions for branding the Governance system can be found here:
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-governance/14-3/configuring/customize-the-portal/rebrand-the-portal.html

VAPP branding has its own folder structure and would be similar to the following:
/opt/CA/VirtualAppliance/custom/identitygovernance/branding/BusinessFlowMail.html 

Further VAPP specific branding details can be found here:
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-suite/14-3/virtual-appliance/administering-virtual-appliance.html