UIM Alarms for one AS400 server are not getting cleared automatically

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

The alerts for one of the AS400 devices are not getting cleared automatically for jobs probe.

Cause

This is caused because jobs.key is not updated because the probe was not shutdown properly. 

Environment

Release : 9.0.2

Component : UIM JOBS

Resolution

On this server, the probe is not shutting down gracefully. So, the step is to ensure that there is a graceful shutdown of the probe.