Can multi-tenanted users use CA Service Desk Manager (CA SDM) Mobile Enabler 2.0?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

CA Service Desk Manager Mobile Enabler 2.0 Release Notes documents a restriction for a multi-tenanted user. This document clarifies it a little bit more.

Solution:

With CA SDM Mobile Enabler 2.0:

• A Tenanted user can create CA SDM tickets via the Open Space capability
  
  
• A Tenanted user can use the Approvals capability
  
  
• A Tenanted user cannot use Analyst Queue capability.

So, the limitation is only for the Analyst Queue capability. This also is mainly because of a limitation on the REST API of CA SDM.

Environment

Release: SWAMFC059000-12.7-Software Asset Manager-Flow Control
Component: