Can multi-tenanted users use CA Service Desk Manager (CA SDM) Mobile Enabler 2.0?

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Article ID: 20006

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

CA Service Desk Manager Mobile Enabler 2.0 Release Notes documents a restriction for a multi-tenanted user. This document clarifies it a little bit more.

Solution:

With CA SDM Mobile Enabler 2.0:

  • A Tenanted user can create CA SDM tickets via the Open Space capability

  • A Tenanted user can use the Approvals capability

  • A Tenanted user cannot use Analyst Queue capability.

So, the limitation is only for the Analyst Queue capability. This also is mainly because of a limitation on the REST API of CA SDM.

Environment

Release: SWAMFC059000-12.7-Software Asset Manager-Flow Control
Component: