Is there a way to see who is logged into the Service Point interface?

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager
• CA Service Catalog

Issue/Introduction

Is there a way to see who is logged into the Service Point interface?

Environment

Release : 17.x

Component : XFLOW / Service Point

Resolution

If you have session_log enabled, then you can find the information in the session_log table, where the session_type = 12.

Session type = 12 refers to xFlow/Service Point session.

A report can be created to see what users logged into xFlow/SP (session_type=12) on a specific day or timeframe.