Web Service Job Failed with SUBERROR

Products

• CA Workload Automation DE - Business Agents (dSeries)
• CA Workload Automation DE
• DSERIES- SERVER
• CA Workload Automation DE - System Agent (dSeries)
• CA Workload Automation DE - Scheduler (dSeries)

Issue/Introduction

We are having an issue with a Web Service job. We can reach the WSDL via web browser after authentication but the job failed with SUBERROR;

Error submitting request: WSDLException: faultCode=COMMUNICATION_ERROR: Unable to retrieve document at 'https://workstation:8443/axis2/services/EspDSeriesService?wsdl': java.io.IOException: The resource retrieval request has failed: HTTP/1.1 401

Cause

The 401 code indicates the resource retrieval request failed due to authorization issue. The most common cause is invalid client authentication.

Environment

Release : 12.0

Component : CA Workload Automation Agent for Web Services

Resolution

Provide the client authentication user in the Connection Information page in the Web Service Doc/Literal job definition;

- Open the job definition or reset definition in Desktop Client

- Click Connection Information in the left pane

- In Client authentication user field, select the user for the connection authentication.

Make sure the credentials of the user is defined in the Topology under the agent user.