Unable to export policies and actions using WSSAMSERVICE command
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Unable to export policies and actions using WSSAMSERVICE command


Article ID: 199959


Updated On:


CA Service Operations Insight (SOI)


Hi Team,

We are unable to export policies and actions using WSSAMSERVICE Command.PFB error message


E:\Program Files (x86)\CA\SOI\tomcat\bin>WSSamEncryptCmd.bat "<Unencrypted>"
Executing WSSamEncryptCmd .....
Return code: 0
WSSamEncryptCmd Finished....
E:\Program Files (x86)\CA\SOI\tomcat\bin>WSSamServiceCmd.bat -hlocalhost:7090 -u
samuser -p"<Encrypted>" -aExport -s* -fE:/allse
Executing WSSamServiceCmd .....
WSSamServiceCmd() - Web Service: localhost port: 7090
WSSamServiceCmd() - action: Export
WSSamServiceCmd() - Service: *
WSSamServiceCmd() - FileName: E:/allservicesimport.xml
Sep 14, 2020 11:38:03 AM com.sun.ws.management.transport.HttpClient readResponse
INFO: Response discarded: <!doctype html><html lang="en"><head><title>HTTP Statu
s 500 ΓÇô Internal Server Error</title><style type="text/css">H1 {font-family:Ta
homa,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {
ze:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#
525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;ba
ckground-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;backgr
ound-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;col
or:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #5
25D76;}</style></head><body><h1>HTTP Status 500 ΓÇô Internal Server Error</h1><h
r class="line" /><p><b>Type</b> Status Report</p><p><b>Message</b> class org.apa
che.axis2.saaj.NodeImplEx overrides final method getParent.()Lorg/apache/axiom/o
m/OMContainer;</p><p><b>Description</b> The server encountered an unexpected con
dition that prevented it from fulfilling the request.</p><hr class="line" /><h3>
Apache Tomcat Version X</h3></body></html>
WSSamServiceCmd() - An error has occured during your enumerate operation: Conten
t-Type of response is not acceptable: text/html;charset=utf-8
WSSamServiceCmd() - Web Service request failed....
Return code: 0"


Release : 4.2

Component : Service Operations Insight (SOI) Manager


Additional jar files in CA\SOI\tomcat\lib from GD connector


Testing the issue in house showed the customer's tomcat\lib contains additional jar files from GD connector to integrate ServiceNow with SOI for ticketing, these jar files are causing the wssamservicecmd command to break.


The cause of the problem was from \soi\tomcat\lib\axis2-saaj-1.6.3.jar which was part of the GD ServiceNow connector.
Moved this file out of the \tomcat\lib\ folder and restart CA SOI Application Server service.
Customer is able to run the command to export and import escalation and action policies.
Customer also was to create ticket.