Release : 4.2
Component : Service Operations Insight (SOI) Manager
Additional jar files in CA\SOI\tomcat\lib from GD connector
Testing the issue in house showed the customer's tomcat\lib contains additional jar files from GD connector to integrate ServiceNow with SOI for ticketing, these jar files are causing the wssamservicecmd command to break.
The cause of the problem was from \soi\tomcat\lib\axis2-saaj-1.6.3.jar which was part of the GD ServiceNow connector.
Moved this file out of the \tomcat\lib\ folder and restart CA SOI Application Server service.
Customer is able to run the command to export and import escalation and action policies.
Customer also was to create ticket.