How to configure the SDNotifier in Spectrum to start automatically

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

After integrating the SDNotifier for the Service Desk integration with Spectrum, it is desirable to ensure the SDNotifier process is started automatically.

How to configure the SDNotifier in Spectrum to start automatically

Environment

Release : Any

Component : Spectrum integration with Service Desk

Resolution

1. Log into the SpectroSERVER system where SDNotifier is running

2. Make a copy of the $SPECROOT/lib/SDPM/partslist/ALARMNOTIFIER.idb and name it SDNOTIFIER.idb

3. Edit the SDNOTIFIER.idb file so it looks like the following:

# Processd Install Ticket for SDNotifier
PARTNAME;SDNOTIFIER;
APPNAME;SDNotifier;
WORKPATH;$SPECROOT/Notifier/sd_notifier;
LOGNAMEPATH;$WORKPATH/SD_NOTIFIER.OUT;
#ADMINPRIVS;N;
AUTORESTART;y;
AUTOBOOTSTART;y;
#STATEBASED;N;
NUMPROCS;1; // one per host
RETRYTIMEOUT;600; // 10 minutes
#TICKETUSER;$USER;
RETRYMAX;3;     // 3 retries allowed
STARTPRIORITY;30;
SERVERPROCESS;Y;
#ENV;<var>=<value>;
ARGV;$SPECROOT/Notifier/sd_notifier/SDNotifier<CSEXE>;

4. Restart processd

    a. Log into the system as the user that owns the Spectrum installation

    b. If on Windows, start a bash shell by running "bash -login"

    c. cd to the $SPECROOT/lib/SDPM directory and enter the following command to restart processd:

./processd.pl restart

5. Check to verify SDNotifier is running

Additional Information

Please reference the "Configuring the AlarmNotifier Integration Component for CA Service Desk Manager" section of the documentation for more information.

Please reference the "Install Ticket Files" section of the documentation for more information.