DUAS DQM memory error

Products

• CA Automic Dollar Universe

Issue/Introduction

DQM became irresponsive and Dollar Universe stopped submitting Jobs.
Error in universe.log :

| 2020-09-09 13:30:02 |ERROR|X|DQM|pid=16587.370270| u_dqm_cli_thread_trt      | Memory error (32774)
| 2020-09-09 13:30:14 |ERROR|X|DQM|pid=16587.370272| u_dqm_cli_thread_trt      | Memory error (32774)
| 2020-09-09 13:30:14 |ERROR|X|IO |pid=16459.55| owls_connect_auth         | k_connect_auth_timeout(BEX0454Z5A/DQM) returns error [-1]
| 2020-09-09 13:30:14 |ERROR|X|IO |pid=16459.55| o_callsrv_connect_r       | Connection error 0 [Hello request error]

 

Environment

Release : 6.10

Component : DOLLAR UNIVERSE

Cause

Unknown memory issue

Resolution

Workaround: restart the node when this issue occurs.

RCA unknown as no traces are available, we suspect that DQM hit a system / process memory limitation but we were unable to found out which was the limitation.