CA View - Users report issues with connection to a View database via TPX

Products

• Deliver
• View

Issue/Introduction

The client's network team reported issue with connection to a CA View database via TPX. 

The SARVTAM task shows errors like the following:

TPG44X90_VT TERMINAL CONNECTED                                             

* P205117 Logon Complete                                                   

TPG44X90_VT EBCVTAX2 REQ=RECEIVE RTNCD=1413 FDBK2=00000000 ABEND NO-CLSDST 

TPG44X90_VT RtnCd Analysis=CID invalid                                     

TPG44X90_VT LOSTERM RC=14 FORCED CTERM RECEIVED                            

L CONID='SART1   _TPG44X90_VT' (VTAM I/O ERROR, EBCVTERR)

The issue occurs whenever there are pool elements, and it starts from the first element in the pool.  

Environment

Release : 14.0

Component : CA View

Resolution

The client's network team found that terminals get marked as unavailable whenever their end-users try to log on to a CICS region that is being shut down.

As a result, the virtual terminals are put in unavailable status and stay there.

This was due to an exit that the client had in place.

This had nothing to with View, since the pools were exhausted by another application. "

The client has received no new complaints from users since 9/11/20.