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DX OI Platform Templates with email notification error message

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Article ID: 199860

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Updated On:

Products

CA Application Performance Management SaaS

Issue/Introduction

Ran into this error message

Error

Configuration Invalid for Config: MessageTemplate, Value: 'DeleteMe', Reason: not recognized for locale en_US

Only when creating new notifications linking to specific templates.  This message appears and then goes away. Not always reproducible.  

 

 

Cause

Temporary caching issue in Message Templates processing.

Saving the new Message Template quickly right after making some changes.

Environment

Release : SAAS 20.6

Component : OI Message Templates 

Resolution

Wait a moment before saving the newly created notification under Channel.  

Additional Information

Email Notification

 

DX-OI Channels