SAAS APM Alerts - Many alerts with unknown severity/reporting normal status without a status change.

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Article ID: 199834

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

We need to enable APM Alerts from SAAS and are unable to do that

Each time we enable them, getting a flood of alerts with Subject NA and Unknown Severity and also a flood of just NORMAL state reporting alerts. We have thousands of emails and most of those are irrelevant and not real/actual alerts.



Cause

Miss-configuration of Policy  

Environment

Release : 20.6

Component : APM Alerts 

Resolution

DO NOT Select 'Unknown' and 'Information' severity when setting up Policy. 

 

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