java.io.FileNotFoundException: jrsks (The system cannot find the path specified) When starting CABI JasperServer

book

Article ID: 199811

calendar_today

Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

How to move/change the jasperserver home? 

The following error appears after changing jasper home:

java.io.FileNotFoundException: jrsks (The system cannot find the path specified)

Environment

Release : BOXI

Component : SERVICE DESK MANAGER

Resolution

1. Check the Tomcat service start properties :

https://knowledge.broadcom.com/external/article?articleId=182883

Confirm the -Duser.home is pointing to the original home folder

2. Move the .jrsks and .jrsksp files (and other Jasper files, like jasperserver.license, .jslic, etc) to the new home folder.

3. In the home properties set after -Duser.home, change it to point the new home. Example:
-Duser.home=C:\Users\Administrator

4. Restart Services