SAP Jobs are stuck with message " Waiting for SAP Host"

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

You will Observe, Below error message  in SAP JOB report:

2020-09-17 11:40:00 - U02000005 Job 'JOBS.R3.T3AAVSS4H01' with RunID '1184101' started.
2020-09-17 11:40:00 - U02004018 The job was successfully interpreted.
2020-09-17 11:40:00 - U02004972 Waiting for SAP Server

Cause

Error

Environment

Release : 12.2

Component : AUTOMATION ENGINE

Resolution

Resolution: We can except two solutions here. 

1. Restart the SAP Agent, will resolve the issue.

If Resolution 1 doesn't help, follow below resolution.

2. Error: " U02004972 Waiting for SAP Server"

This error states that, the SAP user is locked. Please unlock it in SU01 and also make sure that the information provided in the connection object in client 0 and
 any related login objects in other clients is correct for this SAP user.