Timesheet TMA-0111 Lock errors Keep Happening

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

We're seeing this lock issue happening for a number of users, even after clearing some locks. 

• Full error: TMA-0111: Error updating timesheet. Couldn't obtain lock. Click the browser's back button and try again.
• In the app or bg logs, you see Error message: An I/O error occurred while sending to the backend.

Environment

Release : All Supported Releases

Component : CA PPM SAAS TIME MANAGEMENT

Database: Postgres

Cause

This issue can be due to a database issue for an issue that impacts a high number of users at one time. 

Resolution

• On Premise customers: Have your DBA check for any database issues including any issues related to blocking sessions or memory:
• SaaS Customers: Please contact Broadcom support
  • It's recommended to first check the KBs mentioned in the additional information section of this article to see if any of those solve the issue

Workaround: Use steps in resolution section of KB: 193019

Additional Information

• KB193019 - Clarity PPM -TMA-0111 error when saving timesheet
• KB25510 - Unable to Open Timesheet - see error in Classic or Modern UX
• KB27031 - A user has Duplicate (2) timesheets for the same date and neither is editable
• KB27007 - Timesheet locked by a Process that may be stuck resulting in error TMA-0118 or TMA-0122
• See KB: 141061 for tips on how to optimize use of Self Service for Clarity