Data Collector is listed as unknown after restarting dcmd

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Article ID: 199750

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

We have restarted the dcdm process on the Data Collector and it is still listed as unknown. And there is no activity in the karaf.log, even though the dcmd process is listed as running according to systemctl

Cause

The dcmd process also starts the icmpd process, which can stay running after stopping dcmd. This causes systemd to think that dcmd is still running, when it is just icmpd that is running

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Resolution

Manually start dcmd from /opt/IMDataCollector/scripts or use systemctl