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Direct URL link to Knowledge Document in ServicePoint

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Article ID: 199725

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

Is there a way to link a URL directly to a Knowledge Document in Service Point similar to how you can link directly to Knowledge Documents in Unified Self Service (USS)?  

Environment

Service Management 17.3

ServicePoint UI

Resolution

Currently from ServicePoint, there is no option to copy/paste a KB document URL.

Received notification from Product Management that they have accepted this feature enhancement to ServicePoint. They have added it in the Engineering backlog with a feature (F21849) created for it.

Unfortunately, there is no timeline for when this feature will be available.