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How Can I download Service Management 17.2 RU9(17.2.09)
Article ID: 199720
Updated On:
Products
CA Service Desk Manager
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Desk Manager - Mobile Application
CA Service Desk Manager - Xtraction
Issue/Introduction
This tech doc gives detail steps how to download SM 17.2 RU9(17.2.0.9)
Environment
Release : 17.2
Component : SERVICE DESK MANAGER
Resolution
Follow these steps to get 17.2 RU9
--go to https://support.broadcom.com/enterprise-software
--click on "download products"
--search for "service management" and then click on "service management"
--click on "solution download"
--in "CA Service Management Service Desk Manager Package MULTI-PLATFORM" click 17.2
--then for "
WIN-CASM 17.2.0.9 ROLLUP PATCH (REQUIRES 17.2)" click + and add to your cart
--now you can download from the cart by clicking CART at the top menu
Feedback
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