This tech doc gives detail steps how to download SM 17.2 RU9(17.2.0.9)
Release : 17.2
Component : SERVICE DESK MANAGER
Follow these steps to get 17.2 RU9
--go to https://support.broadcom.com/enterprise-software
--click on "download products"
--search for "service management" and then click on "service management"
--click on "solution download"
--in "CA Service Management Service Desk Manager Package MULTI-PLATFORM" click 17.2
--then for "
WIN-CASM 17.2.0.9 ROLLUP PATCH (REQUIRES 17.2)" click + and add to your cart
--now you can download from the cart by clicking CART at the top menu