How Can I download Service Management 17.2 RU9(17.2.09)

Products

• CA Service Desk Manager
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Xtraction

Issue/Introduction

This tech doc gives detail steps how to download SM 17.2 RU9(17.2.0.9)

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

 Follow these steps to get 17.2 RU9

--go to https://support.broadcom.com/enterprise-software

--click on "download products"

--search for "service management" and then click on "service management"

--click on "solution download"

--in "CA Service Management Service Desk Manager Package MULTI-PLATFORM" click 17.2

--then for "
WIN-CASM 17.2.0.9 ROLLUP PATCH (REQUIRES 17.2)" click + and add to your cart

--now you can download from the cart by clicking CART at the top menu