Sysload Agents VMWare: Consolidated data will not be historized because value exceeds limit

Products

• CA Automic Sysload

Issue/Introduction

On Sylsload VMWare Agents, some VMWare latency counters generate errors in the _sldvmhost_worker.log / _sldvmcluster_worker.log when being collected as an abnormally high value is retrieved.

Example of the error in the logs:

_sldvmcluster_worker - WARNING - Consolidated data will not be historized because value exceeds limit (number is too big). [Perf-VirtualMachine_datastore.maxTotalLatency.latest_S - CGa#HUX162-PMSI-Pilot#0512181010#68321272869683200] Impacted metric : CGa => « Perf-VirtualMachine_datastore.maxTotalLatency.latest_S » Workaround : Comments the line in the files "sldvmcluster.cnv" & " _sldvmcluster_worker.cnv" #Perf-VirtualMachine_datastore.maxTotalLatency.latest_S | CGa# | 100 | 1.0000000000000000 | 3 | - | VM Specific(x) - highest datastore latency

Environment

Release : 6.0x

Component/s : Sysload Agent VMWare (Cluster and Host)

 

 

Cause

Abnormally high latency values cannot be written / used and generate errors in the product log.

Resolution

Workaround:

Remove the impacted  line in the files "sldvmcluster.cnv" & " _sldvmcluster_worker.cnv", example:
Perf-VirtualMachine_datastore.maxTotalLatency.latest_S | CGa# | 100 | 1.0000000000000000 | 3 | - | VM Specific - highest datastore latency

 

Solution:

Update to a fix version listed below or a newer version if available.

Fix version(s): 
Component: Sysload Agent VMWare Cluster and Sysload Agent VMWare Host
Agent VMWare Cluster/Host 6.01HF2  - Scheduled 15th January 2021