Error: U04006523 Could not establish a connection to AE system 'Automic' (IP address: 'XXXXXXXXXX', Port: '2219') in a timely fashion.
Please check if CP/WP-servers are running, the connection data in uc4config.xml are set correctly and the database service is available.
The database user password had changed
Release : 12.2
Component : AUTOMATION ENGINE
20200916/230104.577 - U00003591 UCUDB - DB error info: OPC: 'SQLDriverConnect' Return code: 'ERROR'
20200916/230104.577 - U00003592 UCUDB - Status: '28000' Native error: '18456' Msg: 'Login failed for user 'uc4'.'
20200916/230104.577 - U00003590 UCUDB - DB error: 'SQLDriverConnect', 'ERROR ', '28000', 'Login failed for user 'uc4'.'
We were able to telnet to the database port.
Was able to login using SQL Server Management Studio
Took a backup of ucsrv.ini and updated the password in cleartext. It worked fine.
Then encrypted the password using UCYBCRYP.EXE and updated encrypted password in the ucsrv.ini.
The CP and WP services started fine
For more details on encoding passwords please refer to the following documentation