Cannot View Jasper Reports from PAMSC ENTM GUI

Products

• CA Virtual Privilege Manager
• CA Privileged Identity Management Endpoint (PIM)
• CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

hen trying to view a report in the PAMSC Enterprise Management Console, the page is blank in Chrome. The same report can be seen in JasperReports.

Environment

PAM Server Control 14.x

Cause

The content is considered insecure by Chrome because SSL communication has not been configured between ENTM and JasperReports.

Resolution

As a workaround until SSL communication is configured between ENTM and JasperReports, follow the steps below to enable insecure content.

1- In the URL bar, go to Site settings.

2- Scroll down to Insecure Content and select Allow.

3- Reload the page and the information will now be displayed.

Once SSL communication between ENTM and JasperReports has been configured, add the certificate to Chrome and it will display the content without needing the steps above.

Additional Information

Enable SSL Communication: https://techdocs.broadcom.com/us/en/ca-enterprise-software/layer7-privileged-access-management/privileged-access-manager-server-control/14-1/administrating/enterprise-administration/reporting-using-jasperreports-server/set-up-the-reporting-environment/post-installation-steps.html#concept.dita_edecdf707af3c15ff2afc99b74f2d90c6120a7dc_EnableSSLCommunication