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UMP USM portal stuck in Loading... state after upgrade from 8.51 to 9.02

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Article ID: 199610

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Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After upgrade to CA UMP 9.02, USM portal is not loading. All the rest of the components such as performance reporter, report scheduler, etc work fine. USM just shows loading... All the wasp probes and primary hub probes are running without any issues. 


Cause

- ems

Environment

Release : 9.0.2

Component : UIM - UMP

Resolution

No errors/related exceptions in the wasp log.

portal log showed ems related errors and 'no alarm services are available' but those errors happened as far back as Sep 2nd, nevertheless it pointed to ems so we examined the ems.log and saw that it was in a bad state and not updating its log.

  1. Deactivated ems
  2. Deleted db folder in the ems directory
  3. Activated ems and saw log updates such as Dispatching to... (normal ems entries)
  4. Signed out of UMP
  5. Logged in to UMP again
  6. USM Loading phase completed fast.

Issue resolved.