Software Resources added to the Software Catalog are associated with the wrong company

Products

• Software Management Solution

Issue/Introduction

Noticed that new Software Resources added to the Software Catalog are being associated with the wrong company.

Environment

ITMS 8.x

Resolution

Was able to resolve this by editing the Know-As resource association as shown below:

 

Editing or Deleting a Known-As Association

 

Known-as associations let you associate the software resources that are similar but have variations in their company names or software names. You can edit or delete existing known-as associations to correct association errors. For example, if a wildcard is too broadly defined, the known-as associations for certain software resources can be incorrect.

 

Defining Know-As Wildcards

 

To edit or delete a known-as association

1. In the Symantec Management Console, on the Settings menu, click All Settings.
2. In the left pane, under Settings, click Software > Software Catalog and Software Library Settings > Known-As.
3. On the Known-As page, in the Resource Type list, select the type of association to edit or delete.
4. In the Known As Mapping section, select an association and click Change Mapping.
5. In the Select Company dialog box or the Select Software dialog box, select a new name to associate the software resource with, and then click OK.

NOTE:  This information came from the on-line documentation Editing or Deleting a Known-As Association