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Server status : Starting after Expedite Manual Upgrade

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Article ID: 199593

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Updated On:

Products

CA API Gateway API SECURITY CA API Gateway Precision API Monitoring Module for API Gateway (Layer 7) CA API Gateway Enterprise Service Manager (Layer 7) STARTER PACK-7 CA Microgateway

Issue/Introduction

Once we upgrade with your company documentation : https://techdocs.broadcom.com/us/en/ca-enterprise-software/layer7-api-management/api-gateway/10-0/install-configure-upgrade/upgrade-the-gateway/upgrade-an-appliance-gateway/post-upgrade-tasks.html

I restart the service under ssh. 
However the server doesn't up. 
----------------------------------------------------------------------
Layer7 API Gateway Status
----------------------------------------------------------------------

Configuration:
    Node Status = STARTING
    Node Status Timestamp = 2020-09-15 18:02:05
    Node Status Since = 2020-09-15 17:57:04


Cause

Manual Expedited Appliance Upgrade requires the copying of the mysql from the previous version, which includes the cluster_info table

Documentation missing this step

If this table is not cleared the gateway may received the error when starting the gateway 

**** Unable to start the server: Error starting server : Lifecycle error: Could not initialize Hazelcast cluster

Environment

Release : 10.0

Component : API GATEWAY

Resolution

Manual Expedited Appliance Upgrade requires the copying of the mysql from the previous version, which includes the cluster_info table

Documentation missing this step

If this table is not cleared the gateway may received the error when starting the gateway
**** Unable to start the server: Error starting server : Lifecycle error: Could not initialize Hazelcast cluster


Resolve remove all entries of the cluster_info table

To view: mysql> select * from ssg.cluster_info \G;
Truncate: mysql> truncate table ssg.cluster_info;