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Staffing: Unable to add Resources with Long Names to Projects

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Article ID: 199579

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Unable to add investments to Resources in Modern User Experience (UX) Staffing Page / Tab for a few users. The staffing feature is not allowing resources with a full resource name that exceeds 18 characters to be added to projects. For resources who have a very long name, the "+" sign option to the right of their name, to add new investments, does not appear. The interface does not allow you to expand the width of the column, so there is no way to access the button for adding new investments.

Steps to Reproduce:

  1. Go to Staffing module in the New UX and locate a resource with a very long name (make sure they haven't been added to a project already)
  2. Click on the Expand Arrow which is present on the left hand side of the Resource name.
  3. You will see a '+' symbol to the right hand side of the resource name. Click on it and add an investment.
  4. You will see a message "Added Resource to Investment Team".
  5. Now, perform step 3 again.

Expected Results: To be able to access the "+" sign option to the right of their name to add new investments
Actual Results: The "+" sign option to the right of their name does not appear

Environment

Release : 15.8.1

Component : CA PPM SAAS PROJECT MANAGEMENT / NEW UX STAFFING MODULE

Issue happens in all Browsers tested including Firefox/Chrome

Cause

This is caused by defect DE57855

Resolution

Fixed in Clarity 15.9

Workarounds: 

  • Option 1: Reduce the first name and last name in such a way that the full name accounts for 18 characters including spaces. 
    Example:  
    First Name : CA
    Last Name : Administrator
  • Option 2: Use the Investments to Resource view and add the resource to the necessary investments. 

Additional Information

See: Tips on searching for known Clarity Issues using Self Service