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Multiple robots show hub communication errors
Article ID: 199574
Updated On:
Products
CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
NIMSOFT PROBES
DX Unified Infrastructure Management (Nimsoft / UIM)
Issue/Introduction
Five robots are showing hub communication error but the ports are open and can do telnet from both end. Checked locally and did not find any windows firewall on and no symantec issues.
Controller: -----
Controller: Controller on hostxxx port 48000 started
Controller: hub CABCXXXXXX(172.1x.xx.xx) NO CONTACT (communication error)
Cause
- IDS/IPS
Environment
Release : 9.2.0
Component : UIM - ROBOT
Resolution
IDS/IPS software/firewall interference.
Feedback
Yes
No
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