Not Getting EEM SDK Log

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE
• DX Application Performance Management

Issue/Introduction

Following https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_list?articleId=194117

 

But not getting any log following this step.

2.) Enable APM EEM SDK DEBUG On APM Server

  To collect the eiam.java.SDK logs, we need to configure the following:

  a.) Go to <EM_HOME>/config/eiam.config. 
  b.) For the entry LoggerConfiguration, please provide the absolute path of the config log file location. 
      For example, if the EM is installed in /opt/Introscope it would look something like this 
         <LoggerConfiguration file="/opt/Introscope/config/eiam.log4j.config"/>.
 
  c.) Then in <EM Home>/config/eiam.log4j.config file, under SDK section, enter the absolute path the same as in b.)
 
       <param name="file" value="/opt/Introscope/config/eiam.javasdk.log" />
 
       and at the end of the file, change the value of error to trace
 
      <priority value="trace" />
     <appender-ref ref="SDK" />

Yet no EEM logs are appearing. Why is this?
 

Environment

Release : 10.7.0

Component : APM Agents

Resolution

If using realms.xml with LDAP first AND have EEM using LDAP as a user store, then switch so the EEM realm is first in realms.xml and NOT LDAP.