NTEVL probe keeps causing APPcrash in Windows application log

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Article ID: 199528

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

ntevl probe keeps causing APPcrash in Windows application log. Appears to be most prevalent on Windows 2019 servers. 

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
        <Provider Name="Windows Error Reporting" />
        <EventID Qualifiers="0">1001</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2018-01-12T21:03:10.155732400Z" />
        <EventRecordID>5035</EventRecordID>
        <Channel>Application</Channel>
        <Computer>MYCOMPUTER</Computer>
        <Security />
    </System>
    <EventData>
        <Data />
        <Data>0</Data>
        <Data>APPCRASH</Data>
        <Data>Not available</Data>
        <Data>0</Data>
        <Data>ntevl.exe</Data>
        <Data>0.0.0.0</Data>
        <Data>5c62a38e</Data>
        <Data>ntevl.exe</Data>
        <Data>0.0.0.0</Data>
        <Data>5c62a38e</Data>
        <Data>c0000005</Data>
        <Data>000000000009a8be</Data>
        <Data />
        <Data />
        <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB14F.tmp.WERInternalMetadata.xml</Data>
        <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_ntevl.exe_ddb0519772d3f7b29aee33e6570edb563a93ed_84d1090c_1f8f56bb</Data>
        <Data />
        <Data>0</Data>
        <Data>f2180327-6976-4afe-8540-db9fec0ec467</Data>
        <Data>528484</Data>
        <Data />
        <Data>0</Data>
    </EventData>
    <RenderingInfo Culture="en-US">
        <Message>Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: ntevl.exe P2: 0.0.0.0 P3: 5c62a38e P4: ntevl.exe P5: 0.0.0.0 P6: 5c62a38e P7: c0000005 P8: 000000000009a8be P9: P10: Attached files: Error! Hyperlink reference not valid. These files may be available here: Error! Hyperlink reference not valid. Analysis symbol: Rechecking for solution: 0 Report Id: f2180327-6976-4afe-8540-db9fec0ec467 Report Status: 528484 Hashed bucket: Cab Guid: 0</Message>
        <Level>Information</Level>
        <Task />
        <Opcode>Info</Opcode>
        <Channel />
        <Provider />
        <Keywords>
            <Keyword>Classic</Keyword>
        </Keywords>
    </RenderingInfo>
</Event>

Environment

Release : 9.2.0

Component : UIM - NTEVL

Resolution

Contact Technical Support for ntevl-4.32-T6.