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Nimsoft service failed to start


Article ID: 199493


Updated On:


CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES DX Unified Infrastructure Management (Nimsoft / UIM)


We have recently observed some issue with nimsoft robot watcher service unable to start. Windows team reported the issue. In this one case, the robot could not contact the hub.


- As per tracert command, all requests to the hub timed out -> robot had no network route to follow to reach the hub. 


Robot version: 7.96
UIM version: 8.51

Component : UIM - ROBOT 7.80


Customer needs to contact their network team to have the customer check their DMZ firewall rules and/or add network route so that the robot can reach the hub like the other robots can.