Nimsoft service failed to start and all requests to hub timed out

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

You have recently observed some issues with the Nimsoft robot watcher service unable to start. Your windows team reported the issue. The robot may not be able to contact the hub.

Environment

• Robot version: 7.96 or higher
• UIM version: 8.51 or higher
• Component: UIM - ROBOT 7.80

Cause

• As per results of a tracert command, all requests to the hub time out -> the robot has no network route to follow to reach the hub. 

Resolution

• Contact your network team to have them check your DMZ firewall rules and/or add network route so that the robot can reach the hub like the other robots can.