Vcenter monitoring error

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE
• DX Application Performance Management

Issue/Introduction

After trying to monitor Vcenter application, the Agent logs throw below exception and do not create Vcenter node inside Investigator:


[ERROR] [IntroscopeAgent.VCDataCollector] Error getting metrics from datacollector
java.lang.ClassCastException: com.vmware.vim25.VirtualDiskRawDiskMappingVer1BackingInfo cannot be cast to com.vmware.vim25.VirtualDiskFlatVer2BackingInfo
        at com.ca.apm.datacollector.vcenter.CollectMetrics.getVmVirtualDevice(CollectMetrics.java:1914)
        at com.ca.apm.datacollector.vcenter.CollectMetrics.vmPropertiesMapping(CollectMetrics.java:1799)
        at com.ca.apm.datacollector.vcenter.CollectMetrics.collectMetrics(CollectMetrics.java:526)
        at com.ca.apm.VCDataCollector$2.run(VCDataCollector.java:131)
        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
        at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)
        at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)
        at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:748)

Environment

DX Application Performance Management SaaS

Vmmare Vcenter 6.5

Cause

This is due to no compatibility with Vcenter 6.5 release.

Resolution

Our certification is for 6.0 Vcenter release, we have this in our backlog, the certification will be required in order to continue the troubleshooting as it is out of our compatibility matrix.

 

Additional Information

For additional information regarding the compatibility matrix, please check:

https://support.broadcom.com/external/content/release-announcements/CA-Application-Performance-Management-Compatibility-Guides/2146