ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Email Security.Cloud Data Protection rule is not working for a password protected compressed file

book

Article ID: 199467

calendar_today

Updated On:

Products

Email Security.cloud

Issue/Introduction

The data protection policy for messages with password protected attachments is not triggered on a .7z archive.

Environment

Email Security.Cloud

Resolution

There is an expected difference in the processing between encrypted and non-encrypted .7z attachments.

The product will work for password protected non-encrypted .7z attachments.
For the password protected encrypted .7z attachments, the file will not be picked up by the engine and this is expected due to technological limitations.