Associate Image as part of email
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Associate Image as part of email


Article ID: 199441


Updated On:


CA Identity Manager CA Identity Portal CA Identity Suite


We are trying to include an image header as part of email sent from Identity Manager. 
The emails are triggered via Policy express and I tried to append them using the <img src=/> tag based on several recommendations from community discussions.
The emails however are not including the image.

Please can you shed some insights on adding the image to the email header. I tried adding the img src as part of the <Body/> tags. 
The images I tried to add were the ones from the user_console.war / images folder.


Release : 14.3

Component : IdentityMinder(Identity Manager)


Few key points to keep in mind:

1. <ims src> is only a reference and not attaching the actual image.

2. The reference of any relative location has to be identified by the email client itself - which is unaware of our application server root / user_console.war/images folder

We therefore hava to reference a location which is available and resolvable by all expected email recipients.

Taking the following screenshot as an example

The first reference is to a location on the mail server folder hierarchy.

The second reference is to a shared location folder. Based on the email client location (intranet / internet / VPN etc) they may or may not be able to access it.

The third reference is to a public internet location and therefore would be recognizable by any email client with access to the specific google URL.

You should therefore aim to reference an image available from a location which can be accessed by all expected recipients, regardless of the mail client location.