ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

HDBSetup error after upgrade

book

Article ID: 199437

calendar_today

Updated On:

Products

CA Harvest Software Change Manager CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

After upgrading from SCM v12.6 to SCM v13.0.4 on a Windows server we encountered a database error.  We had to restore the database from a backup and use HDBSetup to upgrade the database schema again.  But when we did we got an error message:

Error running password encryption.  Check log enclog.log for details.

Environment

Release : 13.0.3

Component : CA Harvest Software Change Manager

Resolution

We uninstalled the CA Harvest Software Change Manager V13 Server 64 Bit Refresh Pack to return the SCM Server component to v13.0.3.  We then ran hdbsetup with "UR" option again. This time it succeeded. After this we reinstalled the CAHarvestSCMV1304RefreshPackServer.exe to restore the broker to v13.0.4.

Powered by Wolken Software