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Primary Hub crashes randomly and recovers

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Article ID: 199419

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Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Primary Hub crashes randomly and recovers. Sometimes once a week and other times within two weeks

Note: The UIM server CPU is consumed and server response is slow when this happens but clears up after the hub crashes/restarts

First error in the Windows Event Viewer Application log

Second error in the Windows Event Viewer Application log

Cause

This issue is sometimes seen when the Nimsoft home folder is not excluded from the Antivirus scans.

Environment

Release : 9.2.0

Component : UIM - HUB

Resolution

Make sure to exclude the Nimsoft home directory from the Antivirus