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Ping failed alerts are generating with IP address

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Article ID: 199416

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Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We are observing that few ping failed alarms are generating with IP address. Please help us how we can mitigate this issue

Environment

Release : 8.51

Component : UIM NET CONNECT

Resolution

If you look at the net_connect.cfg you can see this is the default out of the box message:

<messages>
   <MsgConnectFail>
      text = Connection to '$hostname' ($service) failed  (profile: $profile) Host unreachable
      severity = 5
      subsystem = 1.1.3
      token = msg_fail
      i18n_token = 
   </MsgConnectFail>

You can check to see if there is any evidence/rule in that nas.cfg that would indicate something changing the message IF that is the nas.cfg that would be acting upon it, and not a secondary/remote nas.

Try upgrading to net_connect v3.37.

http://support.nimsoft.com/Files/Archive/00004/net_connect-3.37.zip

That alarm message beginning with "<ip_address>|" appears to be a custom alarm message and not one of the net_connect default/out-of-the-box messages.

 

Additional Information

Search for net_connect 'Alarm Identification' method here:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/net-connect-network-connectivity-monitoring/net-connect-im-configuration.html