Ping failed alerts are generating with IP address
Article ID: 199416
Updated On:
Products
Issue/Introduction
We are observing that few ping failed alarms are generating with IP address. Please help us how we can mitigate this issue
Environment
Release : 8.51
Component : UIM NET CONNECT
Resolution
If you look at the net_connect.cfg you can see this is the default out of the box message:
<messages>
<MsgConnectFail>
text = Connection to '$hostname' ($service) failed (profile: $profile) Host unreachable
severity = 5
subsystem = 1.1.3
token = msg_fail
i18n_token =
</MsgConnectFail>
You can check to see if there is any evidence/rule in that nas.cfg that would indicate something changing the message IF that is the nas.cfg that would be acting upon it, and not a secondary/remote nas.
Try upgrading to net_connect v3.37.
http://support.nimsoft.com/Files/Archive/00004/net_connect-3.37.zip
That alarm message beginning with "<ip_address>|" appears to be a custom alarm message and not one of the net_connect default/out-of-the-box messages.
Additional Information
Search for net_connect 'Alarm Identification' method here:
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