Ping failed alerts are generating with IP address

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We are observing that few ping failed alarms are generating with IP address. Please help us how we can mitigate this issue

Environment

• Release : 8.51
• Component : UIM NET CONNECT

Cause

• custom alarm message or nas rule acting upon the message

Resolution

If you look at the net_connect.cfg you can see this is the default out of the box message:

<messages>
   <MsgConnectFail>
      text = Connection to '$hostname' ($service) failed  (profile: $profile) Host unreachable
      severity = 5
      subsystem = 1.1.3
      token = msg_fail
      i18n_token = 
   </MsgConnectFail>

You can check to see if there is any evidence/rule in that nas.cfg that would indicate something changing the message IF that is the nas.cfg that would be acting upon it, and not a secondary/remote nas.

Try upgrading to net_connect v3.37.

That alarm message beginning with "<ip_address>|" appears to be a custom alarm message and not one of the net_connect default/out-of-the-box messages.

Additional Information

net_connect 'Alarm Identification'

• Alarm Identification method: allows you to select a target that is included in the alarm message. The probe also uses this value as the source in the alarm message.