ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

ICT_15.5.100.871_Unable to classify a document which has field protection enabled

book

Article ID: 199392

calendar_today

Updated On:

Products

Information Centric Tagging

Issue/Introduction

Product: Information Centric Tagging
We need your support as we are unable to classify the word document which is having restricting edition features enabled and cannot save such files and classify them.

Cause

Cannot classify this document i.e. MS Word version is 2013 document 

Environment

Release : Symantec ICT 15.5.100.871
Component : Information Centric Tagging 
OS Version is windows 10

Resolution

Information Centric Tagging (ICT) needs full access to the document to classify it. If it doesn't, then it can't function as per one's requirement.