JCO_ERROR_CONFIGURATION: Parameter message server host jco.client.mshost is missing) Plugin(sap)

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - System Agent (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent
• CA Workload Automation AE

Issue/Introduction

Unable to run SAP jobs due to following error:

[09/13/2020 02:08:40]      CAUAJM_E_10728 Failed to process an incoming AFM string: 20200913 02084093+0500 PRD_SCH WA_AGENT 4183.551999_1/                         WAAE_WF0.1/MAIN STATE UNKNOWN Status(Unknown) LStatus(Not Connected - Exception com.sap.conn.jco.JCoException: 101 JCO_ERROR_CONFIGURATION                         : Configuration of destination PDB:100:EN:PRBATCH1 is incorrect: Parameter message server host jco.client.mshost is missing)  Plugin(sap)                          User(WA_AGENT) Host(hostname).

Environment

Release : 11.3.6

Component : CA Workload Automation System Agent

Resolution

Customer that encountered this issue was able to resolve by updating the connection setting to use mshost instead of ashost.