USM search function not working for users with unknown error has occurred
Article ID: 199377
Updated On:
Products
Issue/Introduction
USM search function not working for contact users with unknown error has occurred:
USM popup:
An unknow error has occurred.
Refreshing your browser may resolve the issue.
Details:
com.firehunter.ump.exceptions.DataFactoryException : null
Please check the log for more information.
Stack Trace:
java.lang.NullPointerException
From the C:\Program Files (x86)\Nimsoft\probes\service\wasp\portal.log:
18 Aug 2020 06:35:09,124 INFO [PortalInitAction:109] Query rrbv_SELECT origin _ FROM cm_account_ownership _ WHERE account_id = '19' __ [Sanitized]
18 Aug 2020 06:35:09,139 INFO [PortalInitAction:109] Query rrbv took: 0.0s
18 Aug 2020 06:35:09,139 ERROR [DataFactoryException:102]
18 Aug 2020 06:35:09,139 ERROR [DataFactoryException:104]
18 Aug 2020 06:35:09,139 ERROR [DataFactoryException:107] java.lang.NullPointerException__ at com.ca.service.elements.ElementService.isVisibleForAccount(ElementService.java:165)__ at com.ca.service.elements.ElementService.lambda$1(ElementService.java:152)__ at java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:174)__ at java.util.HashMap$KeySpliterator.forEachRemaining(HashMap.java:1556)__ at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:482)__ at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:472)__ at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)__ at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)__ at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:499)__ at com.ca.service.elements.ElementService.filterElementsByAccountId_aroundBody10(ElementService.java:153)__ at com.ca.service.elements.ElementService$AjcClosure11.run(ElementService.java:1)__ at
Environment
Release : 9.2.0
Component : UIM - UMP_USM
Resolution
Please contact Technical Support for an updated version of element-service-1.1.1.jar.
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