We are seeing a situation were the Identity Manager User interface is not allowing logins for general users, but the Management Console does allows login.
Release : 14.2, 14.3
Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)
Identity Manager was setup to use Active Directory Authentication and the credentials or permissions for the user assigned to connect to Active Directory had changed.
The server.log file was showing an LDAP error code 49 - Invalid Credentials
2020-09-10 07:18:01,501 ERROR [stderr] (default task-12) javax.naming.NamingException: JBAS011843: Failed instantiate InitialContextFactory com.sun.jndi.ldap.LdapCtxFactory from classloader ModuleClassLoader for Module "deployment.iam_im.ear.user_console.war:main" from Service Module Loader [Root exception is javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]]
Line 400: 2020-09-10 07:18:01,505 ERROR [stderr] (default task-12) Caused by: javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]
2020-09-10 07:18:01,553 ERROR [stderr] (default task-12) javax.naming.NamingException: JBAS011843: Failed instantiate InitialContextFactory com.sun.jndi.ldap.LdapCtxFactory from classloader ModuleClassLoader for Module "deployment.iam_im.ear.user_console.war:main" from Service Module Loader [Root exception is javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]]
Line 570: 2020-09-10 07:18:01,558 ERROR [stderr] (default task-12) Caused by: javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]
To resolve this, please check the user defined for Active Directory Authentication in the IDM Management Console:
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