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API Developer Portal: Unable to fetch analytics data. Please contact Portal Administrator.


Article ID: 199339


Updated On:


CA API Developer Portal CA API Gateway


When launching Service -> Monitoring from Portal UI, the following error is displayed.

API Portal is configured to external Jarvis for analytics.




It is a prerequisite that Jarvis server should be resolvable from portal machine by DNS. 

As containers are not able to read the etc/hosts file of the machine  due to which the portal is not able to connect to the Jarvis Server.


API Developer Portal 4.3.x


Temporary work-around:

If you do not want jarvis hostname to be resolvable by DNS, in which you have to run the following docker commands on portal server :-

docker service update --host-add jarvishostname:ipaddress portal_analytics-server

docker service update --host-add jarvishostname:ipaddress portal_apim

Additional Information

If the docker portal stack is restarted, the above changes are lost.