API Developer Portal: Unable to fetch analytics data. Please contact Portal Administrator.
Article ID: 199339
Updated On:
Products
Issue/Introduction
When launching Service -> Monitoring from Portal UI, the following error is displayed.
API Portal is configured to external Jarvis for analytics.
Environment
API Developer Portal 4.3.x
Cause
It is a prerequisite that Jarvis server should be resolvable from portal machine by DNS.
As containers are not able to read the etc/hosts file of the machine due to which the portal is not able to connect to the Jarvis Server.
Resolution
Temporary work-around:
If you do not want jarvis hostname to be resolvable by DNS, in which you have to run the following docker commands on portal server :-
docker service update --host-add jarvishostname:ipaddress portal_analytics-server
docker service update --host-add jarvishostname:ipaddress portal_apim
Additional Information
If the docker portal stack is restarted, the above changes are lost.
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