Detailed documentation for deleting clients needed

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

What are the options for deleting unwanted clients from Automic?

Environment

Release : 12.X, 21.X, 24.X

Component : AUTOMATION ENGINE

Resolution

Deleting a client via the AWI (available only in 21.0 and up):

1. Log in to Client 0 in the AWI as an administrator user
2. Be sure the Number of activities shows 0.  If it does not, then all activities must be deleted from Process Monitoring before moving forward
3. Be sure the client has an "Active" status of stopped (a red square).  If it does not, then right-click on the client and choose "STOP - Disable Automatic Processing"
   
4. Once the Client is stopped, right-click the Client again and choose Delete
   

 

Deleting a client via REST API (available only in 12.3 and up):

Be sure the client is stopped
Use the /{client_id}/system/clients/{client_id} delete REST API method details in the documentation here: https://docs.automic.com/documentation/webhelp/english/ALL/components/DOCU/24.0.0/REST%20API/Automation.Engine/index.html?overrideUrls=../Automation.Engine/swagger.json,../Continuous.Delivery.Automation/swagger.json,../Analytics/swagger.json,../Infrastructure.Manager/swagger.json#/system/delete_2

 

Deleting a client via the Client Copy Utility (available in all versions)

1. Start the AE.DB ClientCopy utility.
2. Switch to the Delete client tab
3. (Optional) In the Settings section, select whether you want to delete a client in the source or destination database.
4. Select the client that should be deleted in the database list.
5. Click Delete client to start the deletion process

Note: Make sure that no session is still open on the client

Important!

• Unload all reorganized data before you start deleting a client. This reduces the time the database is blocked.
• When you delete an existing client, the contents of all its AE database tables are deleted.
• You cannot restore a deleted client.
• All activities must be removed from Process Monitoring in the client being deleted before the client can be deleted.

Additional Information

You can check below documentation for more details on AE DB client utility

https://docs.automic.com/documentation/WEBHELP/English/AA/24.0/DOCU/24.0/Automic%20Automation%20Guides/Content/AWA/AdministrationPerspective/AG_WorkingWithClients.htm#link2 

 

In the case of records existing in the database for clients that do not exist or do not show up in the AWI, please open a case with Broadcom Support.